TD Bank

Reviews about TD Bank

• Ellen Rutkowski

  Jun, 06 2018
  ★ ☆ ☆ ☆ ☆
  Was just at this branch at 2:05pm today get a new Debit card, make a deposit, and update a potentially dormant account. There was no line, at all. 3 different bank employees asked me why I was there (greeter/teller, bank manager, and a sales rep). I was ushered over to a chair and left there for 35 minutes! I was told the next available sales rep would help me. That did NOT happen. The next available sales rep then walked past me, smiled at me, then went to assist someone else that had just arrived in the bank lobby. It seemed that no one wanted to assist a dormant account. Why the bank manager didn't take the time is beyond my comprehension. No commission for them, maybe? I was there so long that one of sales reps actually went out to CVS and returned, and meanwhile I sat there. I left at 240pm after telling the bank manager and sales rep that 35 minutes is too long, and that I was supposed to be taken care of next, and was not. TD Bank is good at greeting customers, but not good at helping them. Terrible service, I intend on letting corporate know..

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